Terms & Conditions
Effective Date: 08/07/2025
This website (https://www.frameazy.com) is operated by Workved Spaces Private Limited, under the brand name Frameazy. These Terms & Conditions govern your use of our website, services, and payment processes.
By using the website or availing any services or making any purchases, you agree to these Terms & Conditions and our Privacy Policy.
1. Company Information
Frameazy is a design-tech venture incorporated under Workved Spaces Private Limited, a company registered under the Companies Act, 2013, with its registered office at 601. Makhija Arcade, 35th Road, Khar West, Mumbai, Maharashtra 400052.
2. Platform Usage
- You agree to provide accurate and up-to-date information while placing orders or registering on the website.
- You shall not use the platform for any unlawful activities or to abuse, harass, defraud, or disrupt the functioning of the services.
3. Intellectual Property
All content, designs, and software used on the website are the intellectual property of Frameazy or its licensors. You are not permitted to reuse or copy any part of the platform without express written permission.
4. Payments
All payments made on the platform are secure and processed through trusted third-party gateways. By initiating a transaction, you authorize us to process your payment and share necessary data with payment providers.
Privacy Policy
Frameazy, a brand of Workved Spaces Private Limited, is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your information.
1. Data Collection
We collect personal data such as name, contact details, shipping address, payment details, and usage data to offer a better experience and to process orders securely.
2. Usage
Your data is used to:
- Fulfill orders and deliver products.
- Send updates or marketing emails (you can opt out at any time).
- Improve our services and personalize your experience.
3. Data Sharing
We do not sell your data. It may be shared with third-party logistics, payment providers, and service partners only for operational purposes.
4. Security
We implement industry-standard practices and SSL encryption to protect your information. However, no system is fully secure, and you are responsible for keeping your login credentials safe.
5. Data Retention
Your data is retained only as long as necessary for transaction processing, analytics, and legal compliance.
Refund & Cancellation Policy
We strive to ensure complete satisfaction. Please review our refund and cancellation terms before making a purchase:
- Cancellation is allowed within 24 hours of placing the order if it has not been processed or shipped.
- Refunds are only processed in cases where:
- The product is damaged or defective.
- The product received is significantly different from what was described.
- Refunds will be initiated after inspection and credited within 7 business days to the original payment method.
Return Policy
Your satisfaction is our priority.
- Return Window:
We offer a 7-day return policy from the date of delivery.
- Eligibility:
- The product is damaged during transit.
- There is a manufacturing defect.
- The frame received is not as per the selected customization.
- Return Process:
To initiate a return, please email us atinfo@frameazy.comwith images of the product and your order ID. Our team will review and guide you through the next steps.
Replacement & Exchange Policy
Need a replacement? We’ve got you covered.
- Replacement Window:
Replacements or exchanges are eligible within 7 days of delivery.
- Delivery Time for Replacement:
All replacement or exchange orders will be delivered within 7–10 business days after confirmation.
- When is Replacement Applicable?
- The item is damaged or broken on arrival.
- You received the wrong frame or specifications.
- There's a mismatch in size or customization from what was ordered.
Shipping Policy
At Frameazy, we’re committed to delivering your customized frames with care and on time
- Processing & Delivery Time: All orders are processed and dispatched within 10 business days. Since each piece is made to order with precision and quality checks, we ensure your product reaches you in perfect condition.
- Delivery Locations: We currently ship across India. For remote areas, delivery timelines may vary slightly.
- Tracking Your Order: Once your order is shipped, you’ll receive a tracking link via email or SMS to follow its journey to your doorstep.
Governing Law & Jurisdiction
All disputes shall be governed by the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of courts located in Mumbai, Maharashtra, India.
Contact Information
For questions or concerns regarding these policies, you may contact:
Email: info@frameazy.com
Phone: +91 90790 38014
Address: 601. Makhija Arcade, 35th Road, Khar West, Mumbai, Maharashtra 400052